Return Policy

Right of Withdrawal

In distance contracts related to the sale of goods, the Buyer may exercise his right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery, without taking any legal or criminal responsibility and without giving any reason. Product to himself or to the person/organization at the specified address.

In order to exercise the right of withdrawal, the Seller must be notified by registered mail, e-mail or fax within 14 (fourteen) days.

In order for the returns to be processed, the return form we have sent to you must be filled in completely and put in the return package, and the return form must be filled in at "www.berrasanat.com".

The products to be returned must be delivered with their box, packaging and standard accessories, if any.

The Seller is obliged to return the total price and the documents that put the Buyer under debt to the Buyer within 10 (ten) days at the latest from the receipt of the withdrawal notice, and to return the goods within 20 (twenty) days.

The package of the product/products to be returned is undamaged, unused, with all accessories and its original box, after filling and signing the "Returns Section" in the e-invoice completely, berra Sanat's contracted cargo company, PTT Cargo, and Berra Sanat, Uçhisar. town, Tekelli Mh. Muallim Hasan Arisoy Sk. No:10 Nevşehir address.

For returned product shipments, the PTT cargo officer should be informed that the shipment will be made with the number 904533888.

For returns made by PTT cargo as stated above, the shipping cost will be covered by the Seller. Seller is not responsible for shipping costs for returns sent other than PTT Cargo.

The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the Seller must compensate the value or decrease in the value of the goods. Changes and deteriorations that occur due to the habitual use of the goods are not considered as a decrease in value.

Products for which the Right of Withdrawal cannot be exercised

Contracts for the sale of goods that are prepared in line with the Buyer's wishes or clearly in line with his personal needs, that are not suitable for return by nature and that are in danger of spoiling quickly or that are likely to expire, and to sound or video recordings, software programs and, provided that the packaging has been opened by the Buyer. The right of withdrawal cannot be exercised in contracts regarding computer consumables.

General provisions

In this Form, the Buyer declares that he has read the preliminary information about the basic characteristics, sales price and payment method of the product subject to sale, and has been informed and has given the necessary confirmation in writing.

Buyer; By confirming this Form in writing, he/she confirms that he/she has obtained the address to be given to the consumer by the Seller, the basic features of the ordered Products, the price including taxes, payment and delivery information of the Products before the conclusion of the distance contracts.

The Seller cannot be held responsible for the failure of the ordered Product to be delivered to the Buyer due to any problems encountered by the cargo company during the delivery of the Products to the Buyer.

The Seller is responsible for delivering the Products intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.

The Seller may supply a different Product of equal quality and price, by informing the Buyer and obtaining his written approval, if it is understood that the Products cannot be supplied for a justifiable reason before the delivery time.

If the delivery of the Products becomes impossible, the Seller informs the Buyer of this situation before the contractual performance obligation expires. If the BUYER cancels the order, the Seller returns the total price to the Buyer within 10 (ten) days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER may not be able to intervene in any way for possible delays and it may take an average of 2 to 3 weeks for the amount returned by the Seller to the credit card to be reflected to the BUYER's account by the bank. already accepting.

If for any reason the price of the Product is not paid or canceled in the bank records, the Seller is deemed to be relieved of its obligation to deliver the Product.

In the event that the price of the Products is not paid to the Seller for any reason, the Buyer returns the Products to the Seller at his own expense, within 3 days at the latest as of the Seller's notification. All other contractual-legal rights of the Seller, including the follow-up of the Product price receivable, are reserved separately and in any case. In this case, the shipping costs belong to the BUYER.